Privacy policy

1. About this policy

This policy explains how Pointset Pty Ltd (ABN 30 702 089 718) handles personal information. In this policy, "we", "us" and "Pointset" mean Pointset Pty Ltd. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may update this policy from time to time. The date at the top shows when it last changed.

2. What information we collect

We collect only what we need to run the business. This includes:

• Bookings. When you book a call, we receive your name, email address and the time you chose. You may also add a note or a phone number.
• Phone and LinkedIn enquiries. When you call, email or message us, we keep your name, contact details and what you told us.
• Basic analytics. This website uses Cloudflare Web Analytics. It counts visits and pages viewed. It does not use cookies and does not identify you.

We do not collect sensitive information, such as health or financial details.

3. People we contact on behalf of clients

Our clients hire us to contact businesses that may want to buy from them. To do this we use business contact details: a person's name, job title, employer, work email, work phone or mobile number, and LinkedIn profile.

These details come from public sources, such as company websites and LinkedIn, from business data providers and from our clients' own records.

We contact people only about matters that relate to their work.

• Before a campaign starts, we check phone numbers against the Do Not Call Register.
• Every email we send follows the Spam Act 2003. It says who it is from and gives a simple way to opt out.
• If you ask us to stop contacting you, we record it and keep it. We will not contact you again on behalf of that client.

To opt out, tell us on the call, reply to our email, or write to shaun@pointset.com.au.

4. How we use your information

We use personal information to:

• Book, confirm and run meetings.
• Reply to your questions.
• Contact businesses on behalf of our clients.
• Keep records of calls, emails and opt-outs.
• Run and improve our business and this website.
• Meet our legal obligations.

5. Disclosure of your information

We never sell or rent personal information.

We share it only with the service providers we use to run the business (listed in section 7), and with the client a meeting is booked for. Each client's prospect data stays with that client and with us. It is never shared with or reused for another client.

We may also disclose information when the law requires it.

6. Data storage and security

We store information in the secure systems of our service providers. Access is limited to the people who need it.

When we no longer need information, we delete it or make it anonymous, unless the law says we must keep it.

7. Cross-border disclosure

Some of our service providers store information outside Australia, including in the United States and the European Union. We use:

• GoogleCalendar booking and email.
• CloudflareWebsite hosting and website analytics.
• PipedriveOur CRM, where contact and meeting records are kept.
• Zoom PhoneBusiness phone calls and call records.
• SalesfinityCalling software used for outreach.
• DeeplineFinding and checking business contact details.

We take reasonable steps to make sure these providers protect personal information.

8. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Email shaun@pointset.com.au. We will reply within 30 days. There is no charge.

9. Complaints

If you have a complaint about how we handled your information, please contact us first at shaun@pointset.com.au. We will look into it and reply within 30 days.

If you are not happy with our reply, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au (opens in a new tab) or on 1300 363 992.

10. Contact